FAQs:

1. How do I attach the Velcro strips on my Hookit Gear product?

• Locate the Attachment Areas: Identify the designated areas on your laptop and hard drive where the Velcro strips will be applied. These are usually marked or outlined in the product instructions.

• Clean the Surface: Before attaching the Velcro strips, make sure the surfaces are clean and dry. Use a soft cloth to remove any dust or residue to ensure strong adhesion.
  
  
• Apply the Velcro Strips: Peel off the backing from the adhesive side of the Velcro strips. Firmly press the strips onto the cleaned surfaces of both your laptop and hard drive. Ensure that the Velcro strips are aligned correctly and applied evenly for a secure hold.
  
  
• Press and Hold: Press down on the Velcro strips for a few seconds to ensure they adhere properly. This will help the adhesive bond well with the surfaces. Ideally you should put the harddrive on and leave it overnight without touching it for maximum hold!

• Attach and Secure: Once the Velcro strips are in place, attach your hard drive to your laptop using the Velcro strips. The strong adhesive will keep your hard drive securely in place, even during movement.

 

2. Where should i attach the Hookit Velcro strips on my computer?

We recommend attaching the Hookit Velcro strips on the bottom half of your laptop screen, but not too low. This way, when you open your laptop on a table, the hard drive won't touch the table. Apply one stripp to the laptop screeen and the other to the back of your hard drive. This will keep your hard drive securely attached while allowing for easy movement. If you need further help, feel free to contact us at customerservivce@hookitgear.com. 

 

3. How can I reach your customer support team?

For any questions or assistance, you can contact our customer support team via email at customerservice@hookitgear.com.

4. What if my tracking number isn’t working?

Tracking information might take up to 48 hours to update. Sometimes, it becomes available only after the parcel has arrived in your country. For the most current tracking details, please visit our shipping partner’s website.

5. What should I do if my order arrives damaged or does not work as expected?

If your order arrives with defects or damage, please email us at customerservice@hookitgear.com with photos of the issue. We will assist you in arranging a replacement or refund.

6. Can I modify or cancel my order after placing it?

To cancel or modify your order, contact our customer support at customerservice@hookitgear.com with your order details as soon as possible, but we can't guarantee anything.

7. What is the expected shipping time for my order?

Orders typically take 2 to 5 business days to process. Shipping times thereafter depend on the delivery method selected at checkout.

8. How can I update my shipping address after ordering?

If your order hasn’t shipped yet, you can update the shipping address by contacting our customer support team immediately at customerservice@hookitgear.com and we'll try our best to help you!

9. What is your policy on returns and refunds?

Under EU regulations, you can return your purchase within 14 days of receipt. Contact us at customerservice@hookitgear.com to start the return process. 
See terms and conditions.

10. Are there costs for returning items, and are there any exceptions?

Generally, return shipping costs are the customer’s responsibility. For more details, contact us at customerservice@hookitgear.com.